DD033

1. Shipping Methods

• Standard Shipping is available for all orders.

2. Shipping Costs

• Within Kuwait: 3 KD
• International: 10 KD

Shipping and return charges are the customer's responsibility.

3. Shipping Zones

• We ship within Kuwait and to international destinations.
• International orders are shipped via DHL or Aramex.

4. Delivery Times

• Within Kuwait: within 24 hours
• International: 3–5 days

5. Order Processing Time

• All orders are processed within 6 hours of confirmation.

6. Customer Support

Email: ddrapedshop@outlook.com

In accordance with the Consumer Protection Law of the Ministry of Commerce, we accept refunds and exchanges within 14 days from the purchase date.

Eligibility

• The item must be unworn, with tags attached, and in its original condition, free of any damage or stains.
• It must be returned with the original invoice and packaging.

If these conditions are met, we will gladly process your refund or exchange.

How to Request a Return or Exchange

• Returns and exchanges can be made in-store within the State of Kuwait.
• For online orders, please contact us at ddrapedshop@outlook.com to arrange your return.

Refunds

• Approved refunds are issued to the original payment method within 7–14 business days after the item is inspected and approved.
• For exchanges, you may select an item of equal or higher value; any price difference is paid by the customer.

Defective or Incorrect Items

If you receive a defective or incorrect item, please contact us within 48 hours of delivery and we will resolve the issue at no additional cost.

Contact Us

Email: ddrapedshop@outlook.com